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iTunes doesnt see the iPhone! WTF?? iPhone 5s.

iTunes doesnt see the iPhone! WTF?? iPhone 5s.


iPhone 5s

Posted on Jul 30, 2019 12:16 PM

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Question marked as Top-ranking reply

Posted on Jul 30, 2019 12:17 PM

If iTunes doesn't recognize your iPhone, iPad, or iPod

If you connect your device to your computer with a USB cable and iTunes doesn't recognize your iPhone, iPad, or iPod, get help.


When iTunes on your computer doesn't recognize your connected device, you might see an unknown error or a "0xE" error. If you do, follow these steps and try to connect your device again after each step:

  1. Make sure that your iOS device is unlocked and on the Home screen.
  2. Make sure that you have the latest version of iTunes that works with your computer.
  3. Check that you have the latest software on your Mac or Windows PC.
  4. Make sure that your device is turned on.
  5. If you see a Trust this Computer alert, unlock your device and tap Trust.
  6. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
  7. Restart your computer and iPhone, iPad, or iPod.
  8. Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.



If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

https://support.apple.com/en-us/HT204095

5 replies
Question marked as Top-ranking reply

Jul 30, 2019 12:17 PM in response to slava273

If iTunes doesn't recognize your iPhone, iPad, or iPod

If you connect your device to your computer with a USB cable and iTunes doesn't recognize your iPhone, iPad, or iPod, get help.


When iTunes on your computer doesn't recognize your connected device, you might see an unknown error or a "0xE" error. If you do, follow these steps and try to connect your device again after each step:

  1. Make sure that your iOS device is unlocked and on the Home screen.
  2. Make sure that you have the latest version of iTunes that works with your computer.
  3. Check that you have the latest software on your Mac or Windows PC.
  4. Make sure that your device is turned on.
  5. If you see a Trust this Computer alert, unlock your device and tap Trust.
  6. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
  7. Restart your computer and iPhone, iPad, or iPod.
  8. Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.



If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

https://support.apple.com/en-us/HT204095

iTunes doesnt see the iPhone! WTF?? iPhone 5s.

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