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Hello! My app store monthly debited from my account the amount of $ 20, although at that time I did not have subscriptions for this amount! Now I can not account for any applications and my account is blocked because once again I need to write off this amount! Waiting for a speedy trial, unlocking an account and a refund! By the way, when I tried to contact you for a long time I wrote that the support service was not working!


iPhone 6s

Posted on Jul 31, 2019 3:39 AM

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Question marked as Top-ranking reply

Posted on Jul 31, 2019 4:09 AM

Waiting for a speedy trial, unlocking an account and a refund

Not sure why you want a trial, but obviously nobody on can unlock your account nor refund you, you know that these are user forums and that we are just fellow users.


Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

1 reply
Question marked as Top-ranking reply

Jul 31, 2019 4:09 AM in response to maxim150

Waiting for a speedy trial, unlocking an account and a refund

Not sure why you want a trial, but obviously nobody on can unlock your account nor refund you, you know that these are user forums and that we are just fellow users.


Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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