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water damage

I used my iPhonex inside swimming pool and take lovely pictures and used it after that for 3 hours very well with no problem then ...it shutdown and couldn't open it until now ...what is the problem??

iPhone XS

Posted on Jul 31, 2019 10:48 AM

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Question marked as Apple recommended

The problem is that it is not water proof. It is splash and water resistant. That means if you accidentally splash water on it, in most cases it will be fine.

By deliberately exposing it to water, and presumably submerging it, you have fried your phone. Water and electronics do not mix well.


Make an appointment at the genius bar of your local Apple Store and get an out of warranty replacement.

Posted on Jul 31, 2019 11:02 AM

4 replies
Question marked as Apple recommended

Jul 31, 2019 11:02 AM in response to basemelsherbiny

The problem is that it is not water proof. It is splash and water resistant. That means if you accidentally splash water on it, in most cases it will be fine.

By deliberately exposing it to water, and presumably submerging it, you have fried your phone. Water and electronics do not mix well.


Make an appointment at the genius bar of your local Apple Store and get an out of warranty replacement.

Aug 10, 2019 5:24 AM in response to KiltedTim

This is misleading. FromApple I knew that it is ip67, meaning that it is dust resistant and water resistant for a depth of around 3 feet. All people who have lost their phones this way read it and believed it. I need a solution to help me out with my phone please. I am living a complete Apple life and I do not want to lose trust. Thank you for being kind enough to understand

water damage

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