MacBook Air will not allow me to type the @ symbol to sign in

Jlflash Said:

“Just got the laptop. It will not allow me to type the @ symbol to sign in...now it shuts down if I try and type at all! Help!”

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Perhaps this is a Faulty Device?

If your purchased this just recently from Apple, then perhaps this can be replaced. This would be under the case that is a faulty device.

You have a limited out-of-the-box warranty for this device, so Contact Apple ASAP and ask what can be done about this.

Whatever the issue, Apple will make a diagnosis of this. Just know that the decision of a swap-out is ultimately Apple’s call.

To Contacting Apple, Use this Info:

• Contact Us - Choose Locations
• USA: 1(800)MY-APPLE
• Proceed from there, as necessary

Hello,

It sounds like it;s time to reach out to Apple.

Contact AppleCare

Additionally, if you purchased it directly from Apple, you have a 14 day return window (no questions asked) for a full refund.