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Paid for a subscription that l did not plan

Good day, itunes wrote off $ 34.99 for a subscription to the Instories Pro app,


which I did not want to make out: (


I was very upset because I just got paid and not from the first time I understood where the money had disappeared :(




I really love apple products


I use both phone, and macbook, airpods, apple tv, ipad ...


for birthdays gave apple technique to friends and relatives




and I was very upset that I had withdrawn this money, which I did not plan to spend on the application : (




please give feedback


[Email Edited by Moderator]

Posted on Aug 1, 2019 12:41 AM

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Posted on Aug 1, 2019 12:47 AM

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)


And I assume you've now stopped the subscription if you no longer want it.


And you shouldn't post your email address on a public forum.

2 replies
Question marked as Best reply

Aug 1, 2019 12:47 AM in response to Byckovskaya

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)


And I assume you've now stopped the subscription if you no longer want it.


And you shouldn't post your email address on a public forum.

Aug 1, 2019 12:47 AM in response to Byckovskaya

It's a really bad idea to post your email address - it's an invitation to spam - and I've asked the Hosts to remove it.


To cancel a subscription please see View, change, or cancel your subscriptions - Apple Support


Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for an App Store or iTunes Store purchase - Apple Support


However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Official Apple Support


Alternatively go to the page suggested in the Help page linked to above: Report a Problem

Paid for a subscription that l did not plan

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