Matched file error

Question

Matched file error

I've got a single file that matched. I removed download to delete the original, downloaded it, moved it to my music directory, deleted from the iTunes library and re-added it when it was in the new location.

It gives an error and is unavailable on my devices.

All 13,500 of the other matched files I have are available.

I've tried signing in and out, creating a new iTunes library, deleting the genius database, and re-matching everything, just for this one file. It doesn't work. Again, it's Matched, and it won't even upload (which for some reason happened to nearly 5,000 of my songs that are Matched AAC and uploaded.)

Any suggestions? Thanks.

Posted on Aug 1, 2019 7:00 AM

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Answer 1

turingtest2

Level 10

278,263 points

Aug 1, 2019 1:35 PM in response to Shockmaindave

See About iCloud Music Library icons and status - Apple Support. What error do you have? Reading between the lines you may have broken the original entry in the library and attempted to add a duplicate which won't match or upload, because it is a duplicate.

tt2

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Answer 2

turingtest2

Level 10

278,263 points

Aug 1, 2019 3:29 PM in response to Shockmaindave

iTunes doesn't really like you to move files around by hand. Get the track working again within the media folder then use this CustomRenamer script to move it where you'd like it to live.

tt2

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Answer 3

Aug 1, 2019 1:55 PM in response to turingtest2

It's not a duplicate, and there's no error code.

It's just an exclamation point cloud.

There's only one copy at any given moment, and the file's available when it's in the iTunes Music folder. I just don't keep any of my files in my iTunes Music folder.

Thanks--SD

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Matched file error

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