Siri isn’t working

If Siri or "Hey Siri" isn't working

If Siri doesn't work as expected on your iPhone, iPad, iPod touch, Mac, or AirPods, learn what to do.

Check your network connections

If you aren't connected to the Internet, Siri might say something like "Sorry, I'm having trouble connecting to the network," or "Try again in a little while." Make sure that your devices are connected to the Internet and try again.

Make sure that Siri is on

• On your iPhone, iPad, or iPod touch, go to Settings > Siri & Search and make sure that Listen for "Hey Siri", and Press Home for Siri or Press Side Button for Siri1 are turned on.
• On AirPods (2nd generation),2 Make sure that you turn on "Hey Siri" on the iOS device that your AirPods are connected to.
• On macOS Sierra or later, go to Apple () menu > System Preferences, click Siri, then make sure that Enable Ask Siri is selected.

If you don't see an option for Siri, check that Siri is available in your country or region. Learn which Siri features are supported in which countries and regions on iOS and Mac.

1. You can use the side button to talk to Siri on iPhone X or later.
2. "Hey Siri" is available on AirPods (2nd generation). If you have AirPods (1st generation), you need to double tap to use Siri.

Check that restrictions aren't on for Siri

If you can't turn on Siri on your iOS device or Mac, make sure that you haven't disabled Siri in Restrictions.

• On iOS 12 or later, go to Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps and make sure that Siri & Dictation isn't turned off. On iOS 11 or earlier, go to Settings > General > Restrictions.
• On macOS Sierra or later, go to Apple () menu > System Preferences > Parental Controls > Other and make sure that Turn off Siri & Dictation isn't selected.

Check your microphones

If Siri doesn't hear you correctly or doesn’t respond when you ask a question, make sure your microphones are working:

• On your iPhone, iPad, or iPod touch, remove screen protectors, films, or cases that cover the microphones, then ask Siri a question. If Siri doesn't respond, connect a headset with a microphone, like EarPods or AirPods, then ask Siri a question and see if Siri responds.
• On your Mac, go to Apple () menu > System Preferences > Sound > Input and select a mic and check the input levels.
• For AirPods, use your connected iOS device. On your iOS device, go to Settings > Bluetooth, tap  next to your AirPods, then tap Microphone and make sure that Automatically Switch AirPods is selected. Also check that there isn't any dirt covering the mircophone on your AirPods. If there is, learn how to clean your AirPods.

If Siri still doesn't work, contact Apple Support.

If Siri doesn't speak responses

Siri might not respond verbally if your device is muted or Voice Feedback is turned off. While you're on the Siri screen, try to increase the volume level on your device. Then check your Voice Feedback settings:

• On your iPhone, iPad, or iPod touch, go to Settings > Siri & Search > Voice Feedback. From here, you can change how Siri responds. For example, you can have Siri always respond or only when you're using the Hands-Free setting.
• On your Mac, go to Apple () menu > System Preferences > Siri and make sure that Voice Feedback is on.

If "Hey Siri" doesn't work

On supported iPhone, iPad, and iPod touch models, you can use “Hey Siri” to talk to Siri without holding down the Home or side button.* If “Hey Siri” isn't working, go to Settings > Siri & Search and make sure that "Hey Siri" is on.

“Hey Siri” won't respond when:

• Your device is face down
• When the cover is closed on your iPhone or iPad case
• When Low Power Mode is enabled on your iPhone
• If you have an iPhone 6 or earlier, most iPads, or an iPod touch, and aren't connected to power.