My Beats X connects to my my phone but I soon as I move get disconnected

My beatx connects to my my phone but i soon as i move with it it get disconnected and a pink light pop up then it wont connect a again for like 2 hrs.

What can do to make that stop?




[Re-Titled by Moderator]

Posted on Aug 1, 2019 10:35 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 2, 2019 12:30 PM

Hi Ousmane97


It sounds like your Beats are having trouble staying connected, and I want to help.


Let's follow the steps to reset your Beats to see if that helps:

 

  • Hold down these two buttons for 10 seconds:
      • Power button
      • Volume down button
  • When the LED indicator light flashes, release the buttons. Your earphones are now reset and ready to be set up with your devices again.


Then follow the remaining steps to set up your Beats again:

Set up and use your BeatsX earphones


If the issue continues, I recommend contacting Apple Support to seek service options:

Contact - Official Apple Support


Good luck!


Thanks for using the Apple Support Communities.

2 replies
Question marked as Top-ranking reply

Aug 2, 2019 12:30 PM in response to Ousmane97

Hi Ousmane97


It sounds like your Beats are having trouble staying connected, and I want to help.


Let's follow the steps to reset your Beats to see if that helps:

 

  • Hold down these two buttons for 10 seconds:
      • Power button
      • Volume down button
  • When the LED indicator light flashes, release the buttons. Your earphones are now reset and ready to be set up with your devices again.


Then follow the remaining steps to set up your Beats again:

Set up and use your BeatsX earphones


If the issue continues, I recommend contacting Apple Support to seek service options:

Contact - Official Apple Support


Good luck!


Thanks for using the Apple Support Communities.

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My Beats X connects to my my phone but I soon as I move get disconnected

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