You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ACCOUNT DISABLED

I received an email to my iCloud account about my ID being suspended.. Its weird, just wanna confirm if it real o just spam,

Thanks.

Posted on Aug 2, 2019 9:46 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 3, 2019 7:37 AM

Apple won't send you an email/text telling you your account is disabled/restricted  or will be disabled/restricted. You will find out the next time you try to log in somewhere.


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams


Identifying legitimate emails from the iTunes Store


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. You won’t receive a response.


reportphishing@apple.com

2 replies
Question marked as Top-ranking reply

Aug 3, 2019 7:37 AM in response to georjesan

Apple won't send you an email/text telling you your account is disabled/restricted  or will be disabled/restricted. You will find out the next time you try to log in somewhere.


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams


Identifying legitimate emails from the iTunes Store


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. You won’t receive a response.


reportphishing@apple.com

Aug 2, 2019 10:11 PM in response to georjesan

georjesan Said:

”...about my ID being suspended

———-


Contact Apple ASAP:

Identify and Report Phishing Emails


Phishing Scams:

A pure assumption on my part, but this message you received seems like a phishing scam. Perhaps someone is trying to confiscate your account? But, I would not know. So, take care of this through Apple ASAP.


Keyword being Used:

Does it say “Disabled” or “Suspended”? I would Contact Apple Support, and see if this is official. With the word “Suspended” being used, I’m not so sure of this being official.


What to Do:

  • do not reply
  • modify your login credentials
  • forward this to: reportphishing@apple.com


IN ALL, Contact Apple Support, in case your account has been confiscated:

——— Contact Us - Choose Locations

——— USA: 1(800)MY-APPLE

——— Proceed from there as nessesary




ACCOUNT DISABLED

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.