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Reset phone

Hello, i reseted my iphone (5s) last day, now, i want to use my phone but i dont remember my ID , how i can start my phone again?

iPhone 5s

Posted on Aug 2, 2019 9:42 PM

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Posted on Aug 2, 2019 11:28 PM

Have you tried : If you forgot your Apple ID - Apple Support ?


Or, and assuming that the phone is on the activation lock screen and that you bought it new (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

1 reply
Question marked as Best reply

Aug 2, 2019 11:28 PM in response to hemmat64

Have you tried : If you forgot your Apple ID - Apple Support ?


Or, and assuming that the phone is on the activation lock screen and that you bought it new (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

Reset phone

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