Why can't my child see the apps I've purchased?

I've done everything in the help article on this topic - enable family sharing, enable sharing of purchased apps, sign out and sign in on the device, add child to the family group, and check to make sure the apps support family sharing. And still, she can't see any of my apps on her iPhone 7. Is there anything else I can do to get her the apps I've already paid for?

iPhone 7

Posted on Aug 3, 2019 7:40 AM

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5 replies

Aug 5, 2019 1:52 PM in response to tag156

You can try contacting iTunes Support so they can access the child's purchases to see if there is a problem. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


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Why can't my child see the apps I've purchased?

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