Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone touch screen not responding

My phones touch screen is not responding



[Re-Titled by Moderator]

iPhone 5c

Posted on Aug 3, 2019 11:55 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 3, 2019 12:04 PM

Try the following in order: (Note: If any step resolves the issue, STOP, do not go on to the next step.)


  1. Power the iOS device OFF, then ON.
  2. Restart your iOS device: To restart your (perform a soft reset) iOS device, press and hold the sleep/wake button while pressing and holding the Home button. When you see the Apple logo, release both buttons. (Note: This will NOT delete any data or apps, nor change any of its settings.
  3. Remove, and then, re-install the SIM card.
  4. Restore your iOS device: To restore your iOS device, connect it to your computer. When the iOS device appears in the iTunes source list, click the Restore button on the Summary tab. (Note: The following will erase all of your data and media and resets all of the iOS device's settings. You will need to restore it from a previous backup from either iTunes or iCloud.)
  5. Make a Genius Bar appointment at your local Apple Store or take it to an Apple Authorized Service Provider.
1 reply
Question marked as Top-ranking reply

Aug 3, 2019 12:04 PM in response to gregh538

Try the following in order: (Note: If any step resolves the issue, STOP, do not go on to the next step.)


  1. Power the iOS device OFF, then ON.
  2. Restart your iOS device: To restart your (perform a soft reset) iOS device, press and hold the sleep/wake button while pressing and holding the Home button. When you see the Apple logo, release both buttons. (Note: This will NOT delete any data or apps, nor change any of its settings.
  3. Remove, and then, re-install the SIM card.
  4. Restore your iOS device: To restore your iOS device, connect it to your computer. When the iOS device appears in the iTunes source list, click the Restore button on the Summary tab. (Note: The following will erase all of your data and media and resets all of the iOS device's settings. You will need to restore it from a previous backup from either iTunes or iCloud.)
  5. Make a Genius Bar appointment at your local Apple Store or take it to an Apple Authorized Service Provider.

iPhone touch screen not responding

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.