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Phone is stuck on speaker and the calls won’t go threw

My phone is stuck on speaker phone when I call someone and I can’t take it off, also I can’t hear anything and same goes for who ever I call. If I try to face time and the other person answers it just ends the call and the other person just sees a black screen.

iPhone 7

Posted on Aug 3, 2019 8:02 PM

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Question marked as Top-ranking reply

Posted on Aug 4, 2019 2:26 PM

Hello, erich273!


Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue with your iPhone being stuck in speakerphone mode and not being able to make FaceTime calls. First, I recommend checking out this article with steps for How to force an app to close on your iPhone, iPad, or iPod touch and quit the FaceTime and Phone apps. Once it’s closed, Restart your iPhone, iPad, or iPod touch and test to see if the issues are still going on.


Let me know the results and have a great day!

2 replies
Question marked as Top-ranking reply

Aug 4, 2019 2:26 PM in response to erich273

Hello, erich273!


Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue with your iPhone being stuck in speakerphone mode and not being able to make FaceTime calls. First, I recommend checking out this article with steps for How to force an app to close on your iPhone, iPad, or iPod touch and quit the FaceTime and Phone apps. Once it’s closed, Restart your iPhone, iPad, or iPod touch and test to see if the issues are still going on.


Let me know the results and have a great day!

Phone is stuck on speaker and the calls won’t go threw

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