Activation lock

To reset the account's password : If you forgot your Apple ID password - Apple Support

If you need iTunes Support's help : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Apple ID has been compromised

If necessary, contact Apple ID Support.

Apple ID Support

Apple ID Support (2) 

Apple Support by e-mail or chat    Work through the screens to get a chat option.  You may need to pick a problem that is slightly different than yours to get a chat option.  

Apple Support using Twitter

Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.