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When I go to my security settings and try to turn off two factor authentication, it does not give me the ability or choice to do that. I would like to have this security feature turned off... how can I get that done. Do I need to call customer support??
iPhone XS
See the following from Two-factor authentication for Apple ID - Apple Support
If you already use two-factor authentication, you can no longer turn it off. Certain features in the latest versions of iOS and macOS require this extra level of security, which is designed to protect your information. If you recently updated your account, you can unenroll for two weeks. Just open your enrollment confirmation email and click the link to return to your previous security settings. Keep in mind, this makes your account less secure and means that you can't use features that require higher security.
See the following from Two-factor authentication for Apple ID - Apple Support
If you already use two-factor authentication, you can no longer turn it off. Certain features in the latest versions of iOS and macOS require this extra level of security, which is designed to protect your information. If you recently updated your account, you can unenroll for two weeks. Just open your enrollment confirmation email and click the link to return to your previous security settings. Keep in mind, this makes your account less secure and means that you can't use features that require higher security.
If you have used 2 factor authentication for more than 2 weeks, then it cannot be turned off.
2 factor authentication
