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Family sharing

Hi


I was using two apple ID's one US and one Icelandic, a few days ago I changed the region of my US apple id to Iceland and deleted the other icelandic one, I failed to notice that i was using that id to manage family sharing so now I cannot change the family manager, I also have a child under 13 in my family, how can I change family sharing to Icelandic apple id?


I have not seen any way to change this


Best regards

Heimir

iPhone XS

Posted on Aug 5, 2019 4:01 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 16, 2019 6:42 AM

If it is truly deleted, then you'll need to contact iTunes Support and see if they can help you remove the family group from it.


You should have signed out of all devices and services tha were using the deleted Apple ID and cancelled all subscriptions and features before requesting deletion.


As it is, its now inaccessible, and there will be no way to get it removed without Apple intervention.

4 replies
Question marked as Top-ranking reply

Aug 16, 2019 6:42 AM in response to heimirhj

If it is truly deleted, then you'll need to contact iTunes Support and see if they can help you remove the family group from it.


You should have signed out of all devices and services tha were using the deleted Apple ID and cancelled all subscriptions and features before requesting deletion.


As it is, its now inaccessible, and there will be no way to get it removed without Apple intervention.

Aug 5, 2019 5:00 PM in response to heimirhj

How exactly did you delete the Apple ID?


Unless you went through Apple’s deletion process which takes a couple of weeks to complete, and would not have let you delete it if it was still attached to services or a family group, the Apple iD is not deleted. This is the actual website you need to go to to delete the Apple ID: https://privacy.apple.com/account


if you signed out of it from your devices, simply sign back in on one to manage the family group.



Aug 14, 2019 1:01 PM in response to Phil0124

I deleted it trough apples deletion process.

I can use the family sharing but I need to add one more to the group.

If I try to add new member I get this error... "Payment method required" but I already have a visa card on the account.


If I select "settings/my name/family sharing and select me "the organicer" I see that me old apple ID is selected for purchases and music, if I select it I can enter the pass for my new(other) apple ID and press confirm account then I get the same error as when adding new member "Payment method required".


I also tried to make a new family sharing group with me wife's apple ID and try to move my son to her account but I newer get the notification to accept moving him to her "family group" so I am stuck with this. :)

Aug 5, 2019 4:49 PM in response to heimirhj

As I have deleted the apple id I was using for the family sharing I cannot move my 7 years old from the family, I don't get the notification to accept to move him to another family.

Can I make a new apple id with the same email after a some weeks when the email address will be available to use for a new id?

Or what can I do?


Best regards

Heimir

Family sharing

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