Issue with Proximity Sensor during calls - Continued.

This thread is a continuation of Issue with Proximity Sensor during calls which was getting too long and causing some browsers to time out. The old thread has been locked and the last post links to this thread.

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Posted on Jul 14, 2010 6:16 AM

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1,684 replies

Jul 15, 2010 7:30 PM in response to iPhoneFanSince2G

I do not know of an easy way to find out what the prox sensor is. Someone would have to take apart the phone and try to identify a part number or etc. I am sure that the majority of the electronics are surface mount components. The IR sensor may not be surface mount, but I bet it is very small. The point being that it could be very difficult to visually identify a part number or etc to track it down.

I repeated my testing and observed the same range and etc. If anything my phone turns off the display at a slightly shorter distance. The problem I do not think is the range of detection of the sensor. I still noticed that the trigger point (distance to turn off the sensor) changes. The distance required to turn off the display gets shorter (memory effect for lack of a better term) as objects (face) get closer. Some people say that it is not sensitive enough. I would argue that it is the opposite. The sensor becomes more sensitive. This seem like a software issue to me. However, it could be electronic as well. I first thought it was software, but since the update did not seem to change it for my phone I am not sure. It could be that Apple just has not fixed the software issue. It could be electronics. Some electronics can be very heat sensitive and etc and create strange results. I still lean toward software as the problem.

The sensor seems to detect an object at appx 1.5" at the start of a call. It changes as the object gets closer (more sensitive). At that point it does not take much movement to reactivate the display. If Apple could set and keep the detection range at the Appx 1.5" range, then it would be ok.

The other problem is the distance it takes (movement away) from the object to reactivate the display. The previous IPhones seem to require the object (face) to move away the entire detection range before the display reactivated. The Iphone 4 takes a much shorter distance to reactivate the display. Again, this makes it more sensitive.

I made some test calls to check it out after the update. I revolted the phone to be safe and fair. I could see the display turning on with very slight movement (over sensitive). I kept the phone placed on my ear and moved it slightly. It remained in contact with my eat the entire time. The display would turn on like before. I faced dialed just like before. If you leave the phone very still don't move it, then it may not act up. To be fair, I did get a call from a co-worker afterwards and the call was fine with no face dialing. I did move the phone from ear to ear some during the call. Remember my previous post about how the sensor resets the detection distance when the object moves past the detection range of about 1.5" to 2". I have found that I have less face dialing if I move the phone away from my face every so often and then place it back. This could explain why people have different experiences. Their call habits are different and this could reset the range every minute or two and the problem is less for them.

If the problem were heat related or etc, then the sensor would most likely start acting up once it reached the temp threshold and keep acting up until it cooled down. This would mean it would act up the entire time it is over heated.

Most companies would design a hybrid software and hardware method for this. This would give them options to fix issues like this andeven use it to add some type of feature or etc. Apple is not stupid and I am sure that they would have thought of this. This is the reason that I think that it could be software.

We may never know unless Apple gives us information. We may never know unless they fix it some way.

Jul 15, 2010 7:40 PM in response to Can'tusemyusualusername

OK everyone...I have my brand new iphone in hand. Positive experience at the apple store. They got me swapped out very quickly in SLC. I refused to leave the store until I tested the phone. In store I couldn't get the screen to come on, even with it on my shoulder. So I left excited.

On the drive up to Park City I restored the phone from back up. For now all seems to be fine...but I'm not convinced yet. Let me do some testing and I will get back to you guys.

For now all is well.
Can'tusemyusualusername wrote:
RyeDarrow:

Did the replacement work?

Jul 15, 2010 7:42 PM in response to jda824

No . Usually nobody adding new fixes in the beta releases , Beta is testing . as soon as they add something more to beta it will be another testing.
It will be against the common practice of beta testing.
What you sugesting will be another beta. But as I already mentioned it is not a software problem . Not this beta and not 10 more beta releases can and will fix anything.

Jul 15, 2010 7:45 PM in response to jda824

I too am having problems with my iphone 4 proximity sensor. I have to hold the **** phone an inch away from my face so I don't mute people, dial another person, or hang up. Apple, please fix this POS and next time, test your **** before releasing. I would hope you guys are giving the axe (or a bullet to the face) to whoever told you to release this phone with the antenna and phone sensor issues. Here's hoping your Friday Conference is something that is going to take care of these issues!

Jul 15, 2010 8:18 PM in response to Nubz N.

FINALLY FIXED THE PROBLEM!!!!! I returned my second IPhone 4, canceled ATT, and afetr a 2 week nightmare, went back to Sprint and Blackberry... Amazing, I can talk on the phone again by normally holding it to my ear!!! Good luck to all you Apple crazies - I don't get how everyone can function with this terrible product, unless you only use the thing for all the other cool features like apps, itunes, etc. - but I need a phone too!!!

Jul 15, 2010 8:34 PM in response to Nubz N.

Okay here is something that you guys might be interested in So today i spoke to Apple Senior Adviser So this is What she had to say She said the sensor on the IPHONE 4 is very sensitive and they know about it and once the sensor goes on top of the EAR CANAL it makes the screen goes on and off at times so that's what is causing the problem Now the solution she said they are trying to fix it with a software update so hopefully she said they will be able to fix the problem with a software update on the next update of the firmware So now Is there any developer out here who can answer my question


Question: Do you think they can really fix this with a software update is it possible to adjust the sensitivity on these sensor with a software update ?


Please let us know cause I am not a programmer and I really Don't know the answer to this question

And now people in the mean time please do leave apple a feedback regarding this so they get forced to fix this problem ASAP

here is the feedback link

http://www.apple.com/feedback/iphone.html

Jul 15, 2010 8:43 PM in response to Jesse Diaz

Jesse Diaz wrote:
WTH!?!? part of my post was erased! I simply said that a letter was sent to a law firm that was investigating the issues that the iPhone was having to determine if anything is there to take the next step "


This reminds me of the MacDonald's Coffee Spill Case. We always find these greedy ppl around don't we. Hey fellow, if the $700 that u spent does not fit ur needs go return the phone and buy a Droid of a Nokia. I am sure those phones are flawless (Dont sue me for suggesting that though)

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Issue with Proximity Sensor during calls - Continued.

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