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Apple family sharing

Why can’t I listen to music in Apple Music when I have the family sharing on?

iPhone XS

Posted on Aug 6, 2019 12:30 AM

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Question marked as Top-ranking reply

Posted on Aug 6, 2019 1:19 AM

Do you perhaps have an Apple Music subscription through a mobile provider, or with Apple directly?


Try this. Check if it is working after each step.

Restart your iOS device

Turn off iCloud Music Library and then turn it back on.

Sign out of the iTunes Store and then sign back in.

4 replies

Aug 6, 2019 12:55 AM in response to _REYES

Please elaborate.


Family Sharing allows certain services to be shared in a small group. To add Apple Music to a Family Sharing plan, the Family group organizer should get the Apple Music Family subscription. The Apple Music Individual and Student subscriptions can’t be shared this way. If the family organizer already subscribes to Apple Music, he or she can change the subscription type. The other group members do not have to subscribe; they get access to the service by being part of the group.


Family Sharing - Apple Support

Set up Family Sharing - Apple Support

Get an Apple Music Family subscription - Apple Support

Manage your Apple Music subscription - Apple Support

Apple family sharing

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