Water resistant phone?

Was in the pool with my phone as I have done plenty of time (above ground pool) and the phone stopped working that night (blank Screen). the phone was in the water for maybe 30 seconds to record a video and that was enough to make it stop working. I was so upset had to go to the apple store and they told me it was water damage and I needed to buy a new phone. Said they could not do anything about it even after me telling them is it not water-resistant? I did not keep it in the water for a long period of time. Apple has not been able to help me out and if they don't do anything to make this right with this message I will have to leave all my apple devices and buy androids from now on...


Any one else have this issue?

iPhone XS

Posted on Aug 6, 2019 5:54 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 6, 2019 6:02 AM

https://support.apple.com/en-us/HT207043


iPhone XS, iPhone XS Max, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, and iPhone 7 Plus are splash, water, and dust resistant and were tested under controlled laboratory conditions

iPhone XS and iPhone XS Max have a rating of IP68 under IEC standard 60529 (maximum depth of 2 meters up to 30 minutes). iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, and iPhone 7 Plus have a rating of IP67 under IEC standard 60529 (maximum depth of 1 meter up to 30 minutes). Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Liquid damage is not covered under warranty, but you might have rights under consumer law.

iPhone XS, iPhone XS Max, and iPhone XR are resistant to accidental spills from common liquids, such as soda, beer, coffee, tea, and juice. In the event of a spill, rinse the affected area with tap water, then wipe your iPhone off and dry it.

To prevent liquid damage, avoid these:

  • Swimming or bathing with your iPhone
  • Exposing your iPhone to pressurized water or high velocity water, such as when showering, water skiing, wake boarding, surfing, jet skiing, and so on
  • Using your iPhone in a sauna or steam room
  • Intentionally submerging your iPhone in water
  • Operating your iPhone outside the suggested temperature ranges or in extremely humid conditions
  • Dropping your iPhone or subjecting it to other impacts
  • Disassembling your iPhone, including removing screws

Minimize exposing your iPhone to soap, detergent, acids or acidic foods, and any liquids—for example, perfume, insect repellent, lotions, sunscreen, oil, adhesive remover, hair dye, and solvents. If your iPhone comes into contact with any of these substances, follow the instructions to clean your iPhone.


Similar questions

3 replies
Question marked as Top-ranking reply

Aug 6, 2019 6:02 AM in response to doesapplereallycare

https://support.apple.com/en-us/HT207043


iPhone XS, iPhone XS Max, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, and iPhone 7 Plus are splash, water, and dust resistant and were tested under controlled laboratory conditions

iPhone XS and iPhone XS Max have a rating of IP68 under IEC standard 60529 (maximum depth of 2 meters up to 30 minutes). iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, and iPhone 7 Plus have a rating of IP67 under IEC standard 60529 (maximum depth of 1 meter up to 30 minutes). Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Liquid damage is not covered under warranty, but you might have rights under consumer law.

iPhone XS, iPhone XS Max, and iPhone XR are resistant to accidental spills from common liquids, such as soda, beer, coffee, tea, and juice. In the event of a spill, rinse the affected area with tap water, then wipe your iPhone off and dry it.

To prevent liquid damage, avoid these:

  • Swimming or bathing with your iPhone
  • Exposing your iPhone to pressurized water or high velocity water, such as when showering, water skiing, wake boarding, surfing, jet skiing, and so on
  • Using your iPhone in a sauna or steam room
  • Intentionally submerging your iPhone in water
  • Operating your iPhone outside the suggested temperature ranges or in extremely humid conditions
  • Dropping your iPhone or subjecting it to other impacts
  • Disassembling your iPhone, including removing screws

Minimize exposing your iPhone to soap, detergent, acids or acidic foods, and any liquids—for example, perfume, insect repellent, lotions, sunscreen, oil, adhesive remover, hair dye, and solvents. If your iPhone comes into contact with any of these substances, follow the instructions to clean your iPhone.


Aug 6, 2019 6:04 AM in response to doesapplereallycare

See - About splash, water, and dust resistance of iPhone 7 and later - Apple Support


Nothing about the IP67 or IP68 ratings imply a device is suitable for deliberate use in water or under water. They just mean that accidental exposure to water is less likely to cause damage relative to a non-rated device. Pool water and sea water are also inherently much more likely to cause damage.


Samsung also does not warranty their phones for water damage, nor does any other manufacturer offering IP67 or IP68 rated device’s. They all will tell you the same thing - water damage voids the warranty.

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