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Offloaded app containing my personal files no longer exists in the app store

Hi


An app by the name of “Photo Vault” that contains lots of my private photos has offloaded itself since I last used it (why I dont know?)

And when I attempt to reinstall it, it says it no longer exists in the app store

I did some digging into the developer “Xiaohua Lai” and it apears that they have had other apps that look and are names almost identical to mine called “iVault”


Here is the icon to my ghost app:


And here is how much data I have trapped....SOMEWHERE in this nightmare cloud :




I have so many important files trapped in that app and the thought of not getting them back is making me sick.


Is there ANYTHING I can do??

does anybody know this developer at all??

I cant find a way to contact them!!

Also, I don't know why my apps are suddenly deciding to OFFLOAD them selves!???


These devices are making too many executive decisions by their own accord!!!


thanks for any help at all


kind regards,

dave


Thanks

iPhone 6s Plus

Posted on Aug 6, 2019 9:15 AM

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Question marked as Top-ranking reply

Posted on Aug 6, 2019 9:42 AM

That app and a number like it were removed from the App Store by their developers when iOS 11 came out. The developers apparently were not interested in updating their apps to 64-bit code, and iOS 11 officially ended all iOS support for 32-bit apps.


As I recall at the time, several of those app’s developers also basically stopped developing altogether.

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11 replies
Question marked as Top-ranking reply

Aug 6, 2019 9:42 AM in response to milkyjoe82

That app and a number like it were removed from the App Store by their developers when iOS 11 came out. The developers apparently were not interested in updating their apps to 64-bit code, and iOS 11 officially ended all iOS support for 32-bit apps.


As I recall at the time, several of those app’s developers also basically stopped developing altogether.

Aug 6, 2019 9:30 AM in response to milkyjoe82

From what I remember reading, that app does not support the latest iOS. I suggest you contact the developer about the app and see if there is any way to recover your data. Apps that would not support 64-bit were offloaded. Warnings were provided when the iOS was updated from 32 to 64-bit technology. I'm not sure what the developer may be able to do, but you will need to contact them.

Aug 6, 2019 11:16 AM in response to milkyjoe82

Yes, it is just users, and you may contact Apple directly using the Contact Support link at the top of the page here. I don't like to disappoint you, however you will receive the same answer from them that you got from us. the information from Michael Black is the reason you are in the predicament that you are in. Only the developer can assist you, and if you cannot contact them, then you are out of luck. I'm sorry.

Aug 6, 2019 11:17 AM in response to milkyjoe82

There is nothing Apple experts will be able to do for you. That app is not an Apple product. If the developer chose not to update it or decided to pull it from the App Store, they have every right to do so.


Apple is merely the distributor, just like any other store. They do not own nor control what independent developers do with their own products. Any developer can remove their app and drop support for their products if they wish to.

Aug 8, 2019 9:00 AM in response to Michael Black

Thanks for your reply.


I see.


If Apple agree to host these developers on their platform , then surely there are terms they too must comply to?


I am Apple’s customer, therefore Apple should assist their customer by contacting the developers over any issue that may arise.


ESPECIALLY if the issue is lost data due to apple’s settings OFFLOADING apps without MY permission, don't you think?


But whatever, Ill just PUT up with it and not complain...be POSITIVE n all that 🤗




Aug 8, 2019 9:27 AM in response to milkyjoe82

milkyjoe82 wrote:

I am Apple’s customer, therefore Apple should assist their customer by contacting the developers over any issue that may arise.

ESPECIALLY if the issue is lost data due to apple’s settings OFFLOADING apps without MY permission, don't you think?

There were repeated warnings on the phone that 32-bit apps would no longer be supported.


Aug 8, 2019 9:43 AM in response to milkyjoe82

There are terms to comply with distribution through the App Store. But like all independent private companies, third party developers have every right to run their own business as they wish to, and handle their own intellectual property as they chose to.


An online software distribution store is no different under the law than a brick and mortar store. No distributor can dictate what versions of products independent developers chose to support, nor for how long they must support it or any other such terms. Apple has no legal rights to dictate such business practices nor financial commitments from the companies that wish to distribute their wares through Apple's store front.


Especially when you purchase software from a developer where it is a one person shop, or very small group of people. Often those sorts of software products have very short supported or even availability life spans. Those sorts of developers are often only developing to get their product and company purchased (at profit) by a larger company, or to establish themselves to get their own career going. They are not in development, at least not of their inexpensive iOS apps, for the long haul. Thousands of such apps come and go from the amongst the millions in the app store every year.


No one can legally force a developer to continue to distribute or support their intellectual property if they chose not to do so. Even big companies don't do that. Microsoft only supports their iOS apps for the current and most recent versions of iOS. So the iOS versions of MS Office apps are currently only available for iOS 11 and 12. And once iPad OS 13 is released this fall, MS will officially drop all support for iOS 11. Google, Netflix and others have also all walked away from supporting their older 32-bit iOS apps and have pulled those installers from the App Store.


So if you are relying on such apps from independent small companies or individual developers, make sure you can backup and recover the data from their apps in some form. If the app won't let you export the data to your laptop or desktop in some generic readable format, don't rely on it.

Offloaded app containing my personal files no longer exists in the app store

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