Can't GET OTP two-factor authentication

I live in Vietnam. I used Iphone X and I have to use two-factor authentication. My phone number have 11 number. But now my country change 11 number to 10 number


I can't get OTP to login icloud in the new iphone ( account have logged out)


You can help get sms/call OTP to new phone that it changed



[Image Edited by Moderator to Remove Personal Information]

Posted on Aug 6, 2019 9:30 AM

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3 replies

Aug 7, 2019 5:15 AM in response to dodangthaonhu

See if anything here helps.


Verification code - how to get one and sign in with two-factor authentication


If necessary, contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



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Can't GET OTP two-factor authentication

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