Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 7 does not see earphones

Iphone 7 does not see headphones, while iphone 5s sees them.

Iphone 7 lightning connector works!

Posted on Aug 6, 2019 4:08 PM

Reply
Question marked as Best reply

Posted on Aug 6, 2019 4:10 PM

If your headphones don't work with your iPhone, iPad, or iPod touch

Get help when you can’t hear sound from your headphones, the sound is muffled, or your microphone doesn't work.


Check for debris, damage, or loose connections

  1. Check for debris in the headphone port on your iPhone, iPad or iPod touch. 
  2. Check your headphone cable, connector, remote, and earbuds for damage, like wear or breakage. 
  3. Look for debris on the meshes in each earbud. To remove debris, gently brush all openings with a small, soft-bristled brush that's clean and dry. 
  4. Firmly plug your headphones back in. If your iOS device has a case, remove the case to get a firm connection. 

If your headphones still aren't working, follow the steps below for your issue.


If you can't hear any sound or if only one side of your headphones works

  1. Adjust the volume with the volume buttons on your iOS device or use the Volume slider in Control Center
  2. To see if you need a replacement, try a second pair of headphones. If the second pair works, contact the manufacturer of the initial pair and ask if you need a replacement. If the second pair doesn't work, contact Apple Support


If your microphone doesn't work

  1. Make sure that your headphones have a built-in microphone.
  2. Check your microphone for blockage, like debris, lint, or plastic packaging.
  3. To see if you need a replacement, try a second pair of headphones. If the second pair works, contact the manufacturer of the initial pair and ask if you need a replacement. If the second pair doesn't work, contact Apple Support.


Still need help?

If your headphones still aren't working, contact Apple Support.


If your headphones don't work with your iPhone, iPad, or iPod touch ...

https://support.apple.com/en-us/HT203026

1 reply
Question marked as Best reply

Aug 6, 2019 4:10 PM in response to USER-3000

If your headphones don't work with your iPhone, iPad, or iPod touch

Get help when you can’t hear sound from your headphones, the sound is muffled, or your microphone doesn't work.


Check for debris, damage, or loose connections

  1. Check for debris in the headphone port on your iPhone, iPad or iPod touch. 
  2. Check your headphone cable, connector, remote, and earbuds for damage, like wear or breakage. 
  3. Look for debris on the meshes in each earbud. To remove debris, gently brush all openings with a small, soft-bristled brush that's clean and dry. 
  4. Firmly plug your headphones back in. If your iOS device has a case, remove the case to get a firm connection. 

If your headphones still aren't working, follow the steps below for your issue.


If you can't hear any sound or if only one side of your headphones works

  1. Adjust the volume with the volume buttons on your iOS device or use the Volume slider in Control Center
  2. To see if you need a replacement, try a second pair of headphones. If the second pair works, contact the manufacturer of the initial pair and ask if you need a replacement. If the second pair doesn't work, contact Apple Support


If your microphone doesn't work

  1. Make sure that your headphones have a built-in microphone.
  2. Check your microphone for blockage, like debris, lint, or plastic packaging.
  3. To see if you need a replacement, try a second pair of headphones. If the second pair works, contact the manufacturer of the initial pair and ask if you need a replacement. If the second pair doesn't work, contact Apple Support.


Still need help?

If your headphones still aren't working, contact Apple Support.


If your headphones don't work with your iPhone, iPad, or iPod touch ...

https://support.apple.com/en-us/HT203026

Iphone 7 does not see earphones

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.