payment declined
hi, does people here have some problem that you payment was declined ? since i use my debit card for over years and there is no problem until last month.
iPhone 7 Plus
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Best reply
- Are you (still) using a valid payment method? --> Payment methods that you can use in the iTunes Store, App Store, and iBooks Store - (Prepaid cards may not work or may only work erratically. Cards that previously worked may not always work.)
https://support.apple.com/HT202631
- If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store - various reasons why payment method is declined.
https://support.apple.com/HT203005
- If this abruptly started happening try removing and re-entering your payment information - Change or remove your Apple ID payment information - https://support.apple.com/HT201266
- Do the name, address (all spelling, letter case and punctuation), and card numbers exactly match those you have entered? You didn't mis-type anything?
- You entered the expiration date and 3 digit security code for the card? Correctly?
- The country for the bank and your address are the same as the iTunes Store country you are using?
- See the end of the document linked above for special measures that may be necessary for some cards, plus about contacting your financial institution to make sure your records match.
- April 2019 related post: https://discussions.apple.com/thread/250314881?answerId=250591250022#250591250022
If you still have a problem contact Apple:
iTunes Store - Contact Us - https://www.apple.com/emea/support/itunes/contact.html
or
Worldwide iTunes support - https://support.apple.com/country-selector/itunes