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Find Friends app missing

My Find Friends app is missing - it opens in the App store (and works), but won't populate as an icon on my phone.


Any suggestions appreciated.


iPhone 7

Posted on Aug 6, 2019 9:39 PM

Reply
4 replies

Aug 7, 2019 3:15 PM in response to rdww

Hello rdww,


Thank you for using Apple Support Communities! I understand that you're unable to locate the Find Friends app on your iPhone, however you can open it from the App Store. You've come to the right place for help.


Let's start by seeing if the app appears when you type 'Find Friends' in Search on your iPhone:


Use iPhone to search for content - Apple Support


If the Find Friends app appears under the Applications section in the search results, you'll see the name of the folder to the right of the app if it's located in a folder. If you're not able to locate where the app is at using Search, consider trying to Reset Home Screen Layout next:


Return iPhone settings to their defaults - Apple Support


"Reset Home Screen Layout: Returns the built-in apps to their original layout on the Home screen"


You'll find that option under Settings > General > Reset. Let us know what happens after trying those steps.


Cheers!

Aug 8, 2019 8:20 AM in response to rdww

Hi rdww,


Thanks for sending over those screenshots. I would like to have you take a look at your Screen Time settings next, to see if there may be any restrictions preventing the app from appearing:


Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support


Specifically, go to Settings > Screen Time > Always Allowed. Ensure that Find Friends has been added to the Allowed Apps list. It's also a good idea to ensure that your iPhone has been updated to the latest iOS:


Update your iPhone, iPad, or iPod touch - Apple Support


If you're still not able to locate the app icon, I suggest reaching out to Apple Support next:


Apple - Support - Product Selection


Take care.

Aug 8, 2019 7:06 AM in response to MichelleT18

Hi Michelle -

No luck on either counts. When I search under applications, there seems to be no file associated with Find Friends (it does show up and I can use it via that method). The icon still does not show up anywhere on my phone afterwards. I recently upgraded from an iPhone 7 to this phone -- I backed up my old data (to include Find Friends) and installed on the new phone.


Enclosed are screenshots -- again, I can use the option through the app store, but seem to have no direct access through my phone.


Thanks for the help

Find Friends app missing

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