The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
My iphone XS MAX has become irresponsive by itself the touch is not working everything else is fine
iPhone XS
See this support guide:--> Get help with the display on your iPhone, iPad, or iPod touch - Apple Support
If you get no improvements, since your device is still covered by warranty, I'd have it inspected at an Apple Store or Authoized Service Provider:--> Apple – Location Selector
Regards
Giulio
This has been happening to me a lot recently, as well. Try restarting the phone by restarting it (Volume up or down + power at the same time).
There could be many reasons for why it is not working as it should, but there may not be "one" cause that is the same for everyone. Contact the support team or make an appointment in store so the issue can be resolved and looked at more.
If you don't have anything (cover/screen protector) that can obstruct or interfere with your "touch screen", if you already tried a forced restart of your unit and if you followed (to no avail) all the steps provided in the support guide I posted, it could be a hardware failure. But we can't diagnose that issue remotely, sorry.
Regards
Giulio
Thanks for your reply, but it didn’t solve the issue i just want to know that is it kind of a known fault??
Iphone XS MAX has become irresponsive
