📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mac will not start up

When I turn my Mac on it will not start up. The loading bar comes up but it just turns off after it loads up. Any suggestions before I take it to apple support


Posted on Aug 7, 2019 9:10 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 7, 2019 9:13 AM

Try an SMC reset:

How to reset the System Management Controller (SMC) on your Mac - Apple Support


Try starting up in Safe Mode:

Use safe mode to isolate issues with your Mac - Apple Support


If neither of those work boot into Recovery and Reinstall Mac OS.

About macOS Recovery - Apple Support


Try Single User Mode (hold command-s keys)

At the prompt, enter this command:

/sbin/fsck -fy

Press the Return key.

This will check your directory and report that it was OK or repaired. Then enter this command to startup normally:

reboot


Run Apple Diagnostics  

Press and hold the d key on startup:

https://support.apple.com/en-us/HT202731


If none of those work make a Genius Bar appointment for a free diagnostic:

Genius Bar Reservation and Apple Support Options - Apple



3 replies
Question marked as Top-ranking reply

Aug 7, 2019 9:13 AM in response to Dollie43

Try an SMC reset:

How to reset the System Management Controller (SMC) on your Mac - Apple Support


Try starting up in Safe Mode:

Use safe mode to isolate issues with your Mac - Apple Support


If neither of those work boot into Recovery and Reinstall Mac OS.

About macOS Recovery - Apple Support


Try Single User Mode (hold command-s keys)

At the prompt, enter this command:

/sbin/fsck -fy

Press the Return key.

This will check your directory and report that it was OK or repaired. Then enter this command to startup normally:

reboot


Run Apple Diagnostics  

Press and hold the d key on startup:

https://support.apple.com/en-us/HT202731


If none of those work make a Genius Bar appointment for a free diagnostic:

Genius Bar Reservation and Apple Support Options - Apple



Aug 7, 2019 9:21 AM in response to Dollie43

If you don't have a complete and recent backup done in the last few days and unless you're very familiar with recovery partitions and troubleshooting in general, I suggest you take it to an Apple Authorized Service Provider (AASP). The chances of you making a rookie mistake and erasing your stuff are fairly high. Apple Store will not backup your stuff. If there are no AASPs close enough to you find a competent independent repair shop. Almost every town has one.


The fact that the Mac actually starts up and begin loading is good news as it means the startup drive is functional.


Once your Mac is fixed, follow a strict backup routine with TimeMachine. Please.

Mac will not start up

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.