Update Payment Information always showing red 1 and needing action

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Level 1

11 points

Update Payment Information always showing red 1 and needing action

My iCloud is part of a Family Sharing group. The Family Sharing groups owner credit card was fraudulently used so my iCloud storage failed billing. He updated his iCloud billing to a new card and the iCloud storage billed fine later that day.

The thing is that my phone in the Settings area constantly shows as needing "Update Payment Information" action on my part. I click through and it shows me the Payment method that is shared, which I cannot edit or remove which is normal.

The problem is that everything looks fine, and is working fine, but the "Update Payment Information" notice never goes away and it has that annoying little red number 1 saying action is needed on my part.

This has been like this for a week now, and I have restarted the phone multiple times as well as tried to set the payment information on the website as well and nothing seems to work.

iPhone 7

Posted on Aug 7, 2019 2:06 PM

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Answer 1

Aug 7, 2019 2:18 PM in response to WilsonTim

Limited information has been provided

iCloud billing later that day!
What is the order of the Cards
Where is the screenshot of the next page
Update Payment information for which Card

Payment informations is needed when

The card has been made invalid
The card Billing address does not match with that of your Apple ID
If you have changed your Country / Region

Change your payment method on your iPhone, iPad, or iPod touch

Before you change your payment information, make sure that you have the latest version of iOS.

Go to Settings > [your name] > iTunes & App Store.*
Tap your Apple ID, then tap View Apple ID. You might be asked to sign in.
Tap Manage Payments. (If you're using an older version of iOS, tap Payment Information.) Then add, update, reorder, or remove your payment methods:

Apple ID payment information - Apple Support

https://support.apple.com/en-us/HT201266

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Answer 2

WilsonTim Author

Level 1

11 points

Aug 7, 2019 2:33 PM in response to SravanKrA

Well, I guess there is more than one way to get things done.

Thought about it for a second and decided to just remove me from the Family Sharing group. This let me go through the steps you suggested.... then I re-added back into the Family Sharing group. Everything is cleared up now.

I shouldn't have to go through those extra steps to clear this, but it took less time than it was worth to worry about it or get irritated by it.

Thanks again!

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Answer 3

WilsonTim Author

Level 1

11 points

Aug 7, 2019 2:26 PM in response to SravanKrA

Thank you for the reply, but unfortunately since I am part of a Family Sharing group the "Manage Payments" option is not there. It is removed when an Apple ID is associated with a Family Sharing group.

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Update Payment Information always showing red 1 and needing action

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