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Anyone else having their Dolby Vision content in iTunes and Netflix display distorted during certain scenes throughout movies.
Turning Match Content off, fixes it but it also removes the Dolby Vision, and only plays in HDR. Worked fine before the 12.4 update. I even spent the money on new Belkin HDMI cables (Belkin UltraHD 8K HDMI 2.1 Cables), from the apple store which did not help.
Apple TV 4K
I have exactly the same fault. I have also bought the Belkin high speed cable from Apple, no better. During dark scenes it seems to ‘bloom’ the colours and can look like a painting almost. I have read that Dolby made some updates recently to correct some issues with hdmi implementation and that early Dolby enabled TVs may now be unsupported. However I have watched a couple of Netflix series in Dolby in the last few days using the Apple TV and there seems to be no issue at all with Dolby over HDMI to the LG 60UH850 and no issue using the smart TV app either. The problem seems to be isolated to iTunes Dolby Vision movies being streamed .
I have exactly the same fault. I have also bought the Belkin high speed cable from Apple, no better. During dark scenes it seems to ‘bloom’ the colours and can look like a painting almost. I have read that Dolby made some updates recently to correct some issues with hdmi implementation and that early Dolby enabled TVs may now be unsupported. However I have watched a couple of Netflix series in Dolby in the last few days using the Apple TV and there seems to be no issue at all with Dolby over HDMI to the LG 60UH850 and no issue using the smart TV app either. The problem seems to be isolated to iTunes Dolby Vision movies being streamed .
half a year has passed since original post and people (incl. me) still experience frustration on buying Dolby Vision enabled TVs to discover that AppleTV 4K doesn't deliver Dolby Vision promised by Apple even on their own shows. blame it on cables, Apple, as you do, nice try
Hi,
On the Philips tv it’s the following procedure.
A bit of a pain to have to do but I’ve tested it on a few problem titles, and it seems to eliminate the issues. Hope that helps.
I just purchased Annabelle Comes Home in iTunes. The movie is in Dolby Vision and Dolby Atmos. In the very beginning of the move there is a scene where the camera is on the doll in the back seat of a car and that is where it gets distorted. I did my unplugging of the HDMI from the Apple TV which seemed to work. The movie happened to also be added to my Vudu library so I tried watching it using the Apple TV's Vudu app and the same scene did not get distorted. It is starting to look like an iTunes issue, since it works fine in Dolby Vision and Atmos on Vudu.
I updated to TVOS13 a few days ago and was really hopeful it would be one of the fixes. I was so disappointed and can’t believe that with all the testing you would think they do surely how can such a major issue be left in a big OS release. Do none of apples test team watch Dolby Vision movies. I tried calling support and was on hold for 32 minutes before I gave up. I rented Rocket Man last night and had to disable Dolby again.
Just an update that there is still a Dolby Vision bug with Apple TV 13.2. I see it on two different Dolby Vision capable TVs (Vizio 2019 M series and TCL 2019 6 series). It only happens in very dark senes and it is obviously a DV interpretation bug in the encoding stream of Apple Movies. It doesn’t seem to happen with DV content in the Netflix app. Match Content setting has no effect. HDMI cables and network pass the connection tests built into Apple TV.
From what I've seen the recommended setting is to do 4K SDR and range and frame matching turned to on because there can be issues "upscaling" SDR content to HDR. I'd imagine that if you compare Dolby Vision content played directly off the ATV compared to airplayed content you'll see a difference. I just tried airplay to my vizio directly and it was 720p and SDR. Airplay to the ATV shows 4K, but I think it's actually 720p as well and it shows SDR. Airplaying from an iPhone 8 Plus, not sure if that matters.
Also just going to drop this here in case anyone comes here because of this scene about halfway through episode 4 of For All Mankind:
I also only have the problem with Dolby Vision content from Apple through Apple TV as well although some are seeing issues in the Netflix app on ATV as well.
I have a new 2019 TCL 55R625 TV that supports Dolby Vision at 60hz—and it looks great, much better than standard HDR in most scenes except when it suddenly fails in dark scenes. I wish the TCL TV had a better HDR implementation but it’s about twice as dark as Dolby Vision crushing all dark details no matter the settings.
So the SDR with Match Range isn’t a solution for me, and even with that setting it still has the same problems with Dolby Vision dark scene content. The attached screen cap is from a low light scene in The Morning Show from Apple.
I ran another test and I do get the DV logo after reseating the cable. I have new Cable Matters 3’ Certified 8K 120hz cables arriving today which should be overkill and rule out any cable issue. I’ll report back. This example is from a night scene in Once Upon a Time... In Hollywood which I purchased from Apple Movies.
I just tried new Cable Matters 8K 120hz HDMI cables and the issue is the same. This isn’t a cable issue and I’m tired of spending money troubleshooting something Apple should have fixed or at least clarified by now.
I’m sorry. You are correct that’s what I meant.
my image is t a little blurry on Apple TV app, iTunes movies, movies anywhere and vudu. But on the tv built in apps everything is clear.
top pic is Apple TV bottom pic is tv built vudu app
… content in iTunes and Netflix display distorted …
From your description, I take that it doesn’t depend on a specific title?
In case it matters, what is your brand and model TV on which this is happening? Is it running the latest firmware?
Thanks for your reply. I have found the problem on various titles. Unplugging the HDMI cable from the AppleTV once I notice the distorted scene, and plugging it back in seems to work for iTunes movies as long as I keep the movie running. It is not helping when scenes get distorted in Netflix. The Netflix series Altered Carbon is a real bad one.
I have an LG 70UH6350, TV. It has the latest firmware 05.30.60
I tried running the HDMI cable directly to the TV from the AppleTV (bypassing my Sony Atmos receiver), and it still does it. So it kinda rules out my receiver. Also when I watch Altered Carbon using my LG smart TV Netflix app, it does not get distorted. Unfortunately my LG smart TV Netflix app does not work with Dolby Atmos, but it does display in Dolby Vision. I really feel that the 12.4 update is causing the issue. Hopefully another update will fix it.
I have exactly the same problem with all Dolby vision content. It particularly happens in dark scenes and is a new issue, never having happened in earlier release of tvOS. I even tried the 13 beta, but still have the same problem
Yes it seems to happen more with dark scenes. I was hoping that the latest update tvOS 12.4.1 (16M600) would possibly fix it but it didn't.
I can work around it with some titles by taking the HDMI cable out of the AppleTV and putting it back in. Other titles this knocks out my Dolby Atmos sound and only comes out as PCM, so for those titles I turn off Match Content's Match Frame Rate setting and the movie plays in HDR instead of Dolby Vision, and keeps my audio as Dolby Atmos. It's sucks because I own 281 iTunes movies and the majority of them are in Dolby Vision and Dolby Atmos.
Dolby Vision content displaying distorted since tvOS 12.4 update.
