Apple Cash Account Restricted and Can Not Be Unlocked

Hello Apple Community,

I am extremely frustrated with Apple Pay/ Apple Cash right now.

I recently bought an trailer from a friend and sent him the money through Apple Cash, approx $7,100. I used the typical process I have always used when paying with Apple Cash, which is paying my friend using money sourced from my primary bank account which has always been linked to my account.

Then to my surprise my Apple Cash Account was disabled and I could no longer use it to send or receive money from my friends. The account was disabled even though I never broke any of the limitations set fourth on the Apple website here https://support.apple.com/en-us/HT207884

I even consulted this page before making the transaction to ensure I was not breaking any limits or rules.

I contacted Apple Support via phone 2 times and was transferred to their Apple Cash Specialist (aka Green Dot). They told me that the account has been suspended indefinitely and they can not re open it. After arguing for several minutes with the level 1 support I asked to speak to a manager. The manager came on the phone and told me the same thing “your account has been suspended indefinitely because of suspicious activity”. I asked the manager what suspicious activity was in reference, and he simply said he did not have access to that information but the account could not be re-opened. I asked if he could transfer me to someone who could give me the information of what was suspicious on the account, or even just tell me what I did wrong and how I could have prevented it, he said no he didn’t have that information and then forced me off the phone.

i have been an loyal iPhone user since 2012 and had really embraced the Apple Cash system since it’s realease. For it to be suddenly disabled, without explanation, has been a huge inconvenience. Not to mention that the Apple Pay Credit Card will be coming out within the next few months, now I am not even sure I will be able to get that.

Is there anything I can do to re-enable my account, or at least know what rule I broke that I shouldn’t have?