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Authorized Seller CANNOT Repair My Phone

Hi

I bought iPhone XSMax from Georgetown Apple Store when I was in student in Washington D.C. I finished my school and came back to Turkey after a while my screen cracked.So I called the authorized service to fix it but they told me that they cannot give support to phones which has the model number (A1921).So the situation is I cannot give repair my phone to authorized service because they don't accept it.They told me to go fix it where you bought it.I need help about this issue from Apple U.S

iPhone XS Max

Posted on Aug 8, 2019 3:56 AM

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Posted on Aug 8, 2019 4:01 AM

Correct. Your warranty is only valid in the country you bought the iPhone in. So in your case only in the USA. A1921 must be the american model / version of your iPhone, in Europe / Turkey you would get an iPhone with a different model number even though it's the same phone. (Xs Max)


You need to travel back to the USA to get a screen replacement which is also going to cost you because accidental damage isn't covered by the warranty. Unless you have AppleCare+, then it should be a small fee of 29$. Otherwise it's 329 $.


See: https://support.apple.com/iphone/repair/service/pricing

3 replies
Question marked as Best reply

Aug 8, 2019 4:01 AM in response to batuhansar

Correct. Your warranty is only valid in the country you bought the iPhone in. So in your case only in the USA. A1921 must be the american model / version of your iPhone, in Europe / Turkey you would get an iPhone with a different model number even though it's the same phone. (Xs Max)


You need to travel back to the USA to get a screen replacement which is also going to cost you because accidental damage isn't covered by the warranty. Unless you have AppleCare+, then it should be a small fee of 29$. Otherwise it's 329 $.


See: https://support.apple.com/iphone/repair/service/pricing

Authorized Seller CANNOT Repair My Phone

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