Cannot change payment details

I cannot do any purchases, because my card for payment has expire. I tried to change, but keep on saying that for family sharing at least one card need to be validated. I try to validate, but cannot do it. I cannot even remove to put other card details in.

iPhone XS

Posted on Aug 8, 2019 9:56 AM

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Question marked as Top-ranking reply

Posted on Aug 8, 2019 10:28 AM

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

2 replies
Question marked as Top-ranking reply

Aug 8, 2019 10:28 AM in response to NettieandAnton

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Cannot change payment details

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