I got an email from you guys saying I purchase something and I don’t have any purchases

I got an email from you guys saying I purchase something and I don’t have any purchases. I changed my password just Incase it was hacked




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iPhone XS

Posted on Aug 9, 2019 12:25 PM

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Posted on Aug 9, 2019 1:11 PM

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

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Question marked as Top-ranking reply

Aug 9, 2019 1:11 PM in response to Amandajo18

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

Aug 9, 2019 12:59 PM in response to Amandajo18

You didn't get it from us 'guys', we are fellow users, these are user forums.


You are sure that it’s a genuine email from Apple and not a phishing attempt trying to get your account and payment details ?


Phishing and similar emails : Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support


Viewing an account's purchase history : See your purchase history in the iTunes Store - Apple Support 

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I got an email from you guys saying I purchase something and I don’t have any purchases

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