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trouble signing into icloud

when I try to sign into icloud from my mac (find my phone) it doesn't recognize my email address

Posted on Aug 9, 2019 2:39 PM

Reply
1 reply

Aug 10, 2019 11:41 AM in response to Janet Bertwell

Hello Janet,



Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are unable to sign into your Apple ID for iCloud on your Mac. To help with this, please follow the relevant steps in this Apple resource.



Get help with iCloud



Next, use safe mode to start up your Mac as it does the following things:



  • Verifies your startup disk and attempts to repair directory issues, if needed
  • Loads only required kernel extensions
  • Prevents Startup Items and Login Items from opening automatically
  • Disables user-installed fonts
  • Deletes font caches, kernel cache, and other system cache files



Log in to your user account and test the issue while in safe mode and then restart normally and test the issue again.



Use safe mode to isolate issues with your Mac

Graphics performance limited in macOS Recovery, safe mode, or Guest User mode



Cheers!

trouble signing into icloud

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