My son can't remember his passcode, and we're trying to reset his iPod 6. I went through the process to do so, but keep getting an error message saying it's not able to reset, and to make sure my mac and iTunes softwares are up to date. Computer and iTunes both say there are no available updates, so now I'm at a loss.
Ideas? Thanks in advance.
Hi, lyonsbrew,
I understand from your post that you've got a disabled iPod touch (6th generation) and are having trouble resetting it in iTunes. I'm happy to help!
It sounds like iTunes might need a newer version to work with the iPod, and that in order to update to the required iTunes version your macOS software also needs to be updated. To update iTunes, update your macOS software using the steps in How to update the software on your Mac - Apple Support.
If you continue to receive an error that there are no available updates, please respond back with the Mac model and currently installed macOS version. You can get this information from the Apple menu > About this Mac. We're looking for the macOS version (example: macOS Mojave version 10.14.4) and the Mac model (example: MacBook Pro (15-inch, 2019)).
Have a wonderful weekend.
Hi, lyonsbrew,
I understand from your post that you've got a disabled iPod touch (6th generation) and are having trouble resetting it in iTunes. I'm happy to help!
It sounds like iTunes might need a newer version to work with the iPod, and that in order to update to the required iTunes version your macOS software also needs to be updated. To update iTunes, update your macOS software using the steps in How to update the software on your Mac - Apple Support.
If you continue to receive an error that there are no available updates, please respond back with the Mac model and currently installed macOS version. You can get this information from the Apple menu > About this Mac. We're looking for the macOS version (example: macOS Mojave version 10.14.4) and the Mac model (example: MacBook Pro (15-inch, 2019)).
Have a wonderful weekend.
Thank you! I was able to sort it out by using my husband's (much newer) Mac - so it was definitely a matter of outdated software on mine. My Mac/iTunes kept saying there were no new updates, so that's why I tried my husband's. Thank you again for the response, though. It was spot on.
Glad to hear everything worked out, lyonsbrew!
Cheers.
CAN'T RESET LOCKED IPOD 6
