Shared albums

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TCinamon Author

Level 1

10 points

Shared albums

I’m can’t view shared albums on my newly upgraded iPhone

iPhone XR

Posted on Aug 10, 2019 4:19 PM

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Answer 1

Best reply

Joseph_S.

Community Specialist

Aug 11, 2019 1:38 PM in response to TCinamon

Hello TCinamon,

Thank you for using Apple Support Communities.

I understand that you are having an issue with viewing shared albums on your iPhone. I would recommend taking a look at this support article that provides troubleshooting suggestions for Shared Albums.

If Shared Albums aren't working - Apple Support

Best regards.

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Answer 2

TCinamon Author

Level 1

10 points

Aug 11, 2019 4:36 PM in response to Joseph_S.

On your iPhone, iPad, or iPod touch, go to Settings > [your name] > iCloud > Photos, then turn on Shared Albums.

I did this. I also turned it off and waited a minute to turn it back on per instructions.

Still doesn’t work.

(I also reset my old phone ready to return)

what next?

thank you for responding

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Answer 3

TCinamon Author

Level 1

10 points

Aug 11, 2019 4:50 PM in response to TCinamon

Wow it works now!

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Shared albums

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