How can i do this , my daughter hasn’t her apple id and email passwords anymore , the only way to unlock was with the invoice of i pad , now the say they dont have the invoice anymore because they keep it only 5 years , seems they are not willing to help people , i got de date bankaccount of the payment but no , even than the put this on lost of stolen so any idee how i can unlock the device
iPad mini 2 Wi-Fi
If she's forgotten her id : If you forgot your Apple ID - Apple Support and If you forgot your Apple ID password - Apple Support
Support won't help without proof of ownership e.g. copy of its original receipt with its serial number (a credit card statement is not sufficient).
To reset an account's security questions : If you forgot the answers to your Apple ID security questions - Apple Support
Just the serial number won't help, the receipt is required
You will either have to get access to the account, or find the receipt you got when you bought it
Thats the problem she needs to answer suestions what she has forgetten as well by the way with the serialnumber apple woulnd help as well
Told you the reciept our invoice they coulnd find because its older than 5 years
not helpfull friend try several times
as good client with more than 6 devices its not realy a clientservice they deliver
It's your and your daughter's responsibility, you can't blame other people.
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