ipad will not scroll within a Spectrum email

Besides a MBPro and iMac for regular use, my wife and I each have an iPad 9.7 in. but we are stuck with Spectrum as our internet and webmail provider; we finally lost the relatively reliable Roadrunner email a few months ago. And rather than using Mac's own Mail, I use Safari to open the webmail which works well enough except for some weird quirks. But the problem is with our iPads opening the email with Safari. I can scroll thru the list of emails and open one, but I cannot scroll within the email itself. When I try to touch-scroll, the whole page tries to move, instead of the info in the message itself. I haven't tried Spectrum support yet, mostly because it is non-existant - never got an answer to messages, so I better set aside an hour or two to call them. Has anyone had a similar issue? Is there an iPad setting I have missed? HELP, my wife is not happy!