Issues with connection the Powerbeats Pro on just one ear

Hello apnguyen90,

Thank you for using Apple Support Communities! I understand that there is no sound from the left earbud on your Powerbeats Pro. If you have already Reset your Beats earphones, and there's no change after using the Beats Updater to Update the firmware of your Beats product, I suggest reaching out to Apple Support next:

Apple - Support - Product Selection

If you're asked to provide the serial number of your Powerbeats Pro, here's how you can locate that:

Find Your Serial Number

Take care.

Hi, I'm facing the same issue.

1st unit failed after <20 hours of usage.

2nd unit (replacement) failed after <4hours of usage (literrally the day after).

I also noticed that the replacement unit had a stiffer button (discomfort when pressing) on the left earpods which wasn't the case with the original.

Now requesting a 2nd replacement unit.

I posted a seperate thread at the time of the 1st failure, and it got deleted by Apple as non constructive (negative review I guess).

I will re-attempt to share it without expressing my disappointment in the quality of the product.

[quote]

I purchased a set of power beats pro that (15 days ago).

I have paired them with my iWatch (series 2), my iphone (11 pro) and laptop (standard intel bluethoot).

Everything was working as expected, until yesterday.

The left earpiece is no longer connecting after pairing to any of my devices.

I haven't done any sport with them yet, only remote calls from office. They are in mint conditions.

Total usage sums up to around 12 hours spread across 2 weeks.

The case is charged and both earpieces are well seated in the case.

The firmware is up-to-date.

Attempting to hard reset the BeatsPro did not help to resolve the issue (attempted 8 times).

While the right earpiece seems functional, only audio output is enabled (no microphone detected). Additionally, when I open my case near my iPhone (after pairing, while the right earpiece is connected) it prompts me if I want too share audio or connect to this iPhone.

I restarted the iphone, just in case, no lock either.

As I started to suspect the Left earpiece was not charging, I attempted to connect it alone, by removing the right earpiece from the case and re-pairing.

It does work, and shows 100% L in itunes and audio goes trough while the R earpiece is not connected.

Same goes for the other way around.

While both earpieces are within the case during pairing, only right is detected, with no microphone detected.

I also noticed that the stability of the connectivity degraded greatly over time - meaning that I could hear glitches during playback and get random disconnections.

Note that during troubleshooting, other devices than my Iphone that the Beats pro were paired were turned off during to avoid any interference.

...

[/quote]

One thing I'm suspecting is that maybe the culprit is related to connecting the beats pro to a generic Bluetooth receiver (such as intel BT400 or BT500) or to any device not listed on the supported devices page.

I find it quite unlikely, but if that's the case, they should simply make it impossible to connect to non Apple proprietary chips (h1/w1).

Does anyone facing failures connected their PowerBeats pro to a non Apple device?

I have exactly the same problem with iPhone 6s, iPad Pro and MacBook Pro with 13.1.3 iOS and latest macOS with Powerbeats Pro and 1-earpiece-connectivity issues.

Normally change between devices is seamless as is connectivity.

Sometimes connect and reconnect ends in one earpiece missing sound at all.

It is then random and time-consuming sequence of reset Powerbeats Pro, forget Powerbeats Pro device, re-pair, over and over.

Also restart iPhone from shutdown, flight-mode and Bluetooth on/off tried.

Including forget device on all 3 iOS and macOS devices.

Even the button-press Earpiece reset sequence and the feedback red/white and pure red or pure white box-diode blinking or static with Powerbeats in Box differs and is not always as described.

Warning sign for complete connection or connection with warning for one earpiece appeared in some trials, but not reproducible.

In the end sudden accidental success and revival of both Earpieces in Sync.

Exercise just now happened and after more than an hour of fumbling without further options, revival.

I was just about heading next day to Apple Store, where I got these.

Very UNRELIABLE and not trust-building. Not what I expect in seamless Easy use and forget from Apple.

Not an Apple-experience when you need to join a professional Webex-meeting or call, when Powerbeats just then fail to connect without further explanation and options to fix reset revive the devices.

Never had strange sound on one earpiece so far.

Hi,

Following up on my adventure, I got the 2nd replacement pair. They only replaced the left earbuds.

I didn't dare connecting it to non apple h1/w1 chips. So far so good.

If I'm right, looks like there is a software glitch causing irreversible damage to the Powerbeats pro. Either that or they is a very high defect rate with them.

I resigned to keep using the powerbeats 2 (wireless) with Windows. No issue with them for the past 2 years beside wear and tear.

I will follow up after a few weeks of usage (or prior they break).

I have this problem as well. I have reset the headphones several times and it continues to happen intermittently. I have also checked and the firmware is up to date. Yesterday I was at the gym and had them connected to my watch and only one headphone would work. I tried taking them out and putting them back in my ears and kept hearing a high pitched noise coming from the left one but no music.

Yes, I have.. need to reset. Later happen again.. reset again.. there's one time the right side normal music the left side is buzzing sound.. Now one them always lost connection.. exclamation mark appears on the connection screen

I had the same bluetooth issue with my first pair of Powerbeats Pro, and now I'm returning my second set for the same reason. In fact my second set is worse. Judging from the length of this thread and the number of "I have this problem too", this is a chronic problem.

Apple is exacerbating the issue by sending out "refurbished" replacements that are just re-boxed broken returns. They apparently have poor quality control on their "refurbs". So I'm very skeptical about the quality of my coming replacements.

Did I waste $300?

I spent $300 on these and they only connect one headphone every time. I have to forget the device and reconnect. Huge waste of time and money. Buyer Beware.

after 2 weeks, use it started dropping out again, but able to recover with hard reset.

after the second drop out in two weeks, i decided to return this and get a different product.

I don’t have this issue um having a issue since upgrading to the iPhone 11 pro max ios 13.1 when my beats pro audio or my AirPod 2s are in and Bluetooth connected it silences my phone and watch they just vibrate no ringing

This is exactly what happen to me.. Sent it to Apple Centre KLCC, Malaysia. The service guy return my unit after 10 days and told me my Powerbeats Pro is in perfect working condition.. (and mocked me as I was telling lie to them) Such a WTF experience..

Man I have a connection issue as well. When they DO connect I can only make and receive calls but I can’t play any music whatsoever on any app. I’ve done everything from resting the headphones to updating them. I’ve even reset my dang iphone 11pro. And still when I try to play music it cuts completely out but they play just fine on my Note10 plus. I tell yah for the money we pay for your products this shouldn’t be happening. What’s going on??

This is the best that Apple can do is tell people to reset their earbuds or bring to an Apple tech only to be told reset or receive a refurbished one. It’s really unacceptable at a 300. price tag. Apple should own their mistake and really fix the problem not put a bandaid on it or they should refund the money. This is my 3rd set of beats. I have wireless solo and beats 3 . I will never buy beats again. Truthfully all 3 suck and I have nothing but issues with them just disconnecting, for no reason. My solo’s are nothing more than expensive ear muffs when running outside in the cold. Hands down any generation of beats are not worth the price. This is by far Apple’s worst product. Very dissatisfied with Apple’s solution to what seems a huge problem for beat pro owners.

S

I have zero issues with any of my beats disconnecting I own 3 pair of solo 2 pair of studio and power beats pros. The only issues I have with the pro series is that when in use it rings in ear not ear and phone

Wait till you update to iOS 13 and use Probeats or AirPods it will allow the phone to ring thru the headset but not the phone I have a open case