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track pad has mind of it own

My track pad is not working. The curser is moving on it s own randomly around the screen. When I attach an external mouse, I can control the curser normally. thanks for any help.

Posted on Aug 14, 2019 11:21 AM

Reply
Question marked as Apple recommended



A swollen battery can adversely effect the trackpad mouse.


You have given very limited information—see if you qualify

https://support.apple.com/15-inch-macbook-pro-battery-recall



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

Posted on Aug 14, 2019 11:24 AM

3 replies
Question marked as Apple recommended

Aug 14, 2019 11:24 AM in response to PVOT1



A swollen battery can adversely effect the trackpad mouse.


You have given very limited information—see if you qualify

https://support.apple.com/15-inch-macbook-pro-battery-recall



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

track pad has mind of it own

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