Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

device not supported?

Bought IPhone 6 off EBay. Charged just fine for 2 months. Updated

it, now it keeps saying device not supported. I have OEM cables and have used

numerous apple chargers. If the phone dies and I leave it off it will charge

fully. Once its back on it won’t accept the charging cable. I have put it into

DFU mode and updated the firmware with no change in the state of the phone. I

did find out the battery was changed with an aftermarket battery. Could this be

the issue? When phone is off and does charge, it will operate normally besides

the ability to charge after OS is running.

iPhone 6

Posted on Aug 14, 2019 1:18 PM

Reply
Question marked as Best reply

Posted on Aug 14, 2019 1:20 PM

Identify counterfeit or uncertified Lightning connector accessories

Apple recommends using only accessories that Apple has certified and that come with the "Made for Apple" badge. Learn about the issues that counterfeit or uncertified Lightning accessories can cause and how to identify these accessories.


If you use a counterfeit or uncertified Lightning accessory, you could see these issues:

  • Your iOS device could become damaged
  • The cable might be easily damaged
  • The connector end might fall off, get very hot, or might not fit properly into your device
  • You might not be able to sync or charge your device

Only Apple makes the USB-C to Lightning Cable. There are no "Made for Apple" USB-C to Lightning cables.

Compare packaging and writing on the cable

To identify counterfeit or uncertified cables and accessories, look carefully at the accessory's packaging and at the accessory itself. Certified third-party accessories have the MFi badge on their packaging:

 

Some accessories might have a previous version of the MFi badge:

 

An Apple Lightning to USB cable has "Designed by Apple in California" and either "Assembled in China," "Assembled in Vietnam," or "Indústria Brasileira" on the cable about seven inches from the USB connector. You'll see a 12-digit serial number at the end of this text.

A certified, third-party Lightning to USB cable usually has company branding on the Lightning-connector end.


Identify counterfeit or uncertified Lightning connector accessories ...



1 reply
Question marked as Best reply

Aug 14, 2019 1:20 PM in response to 72Shovel

Identify counterfeit or uncertified Lightning connector accessories

Apple recommends using only accessories that Apple has certified and that come with the "Made for Apple" badge. Learn about the issues that counterfeit or uncertified Lightning accessories can cause and how to identify these accessories.


If you use a counterfeit or uncertified Lightning accessory, you could see these issues:

  • Your iOS device could become damaged
  • The cable might be easily damaged
  • The connector end might fall off, get very hot, or might not fit properly into your device
  • You might not be able to sync or charge your device

Only Apple makes the USB-C to Lightning Cable. There are no "Made for Apple" USB-C to Lightning cables.

Compare packaging and writing on the cable

To identify counterfeit or uncertified cables and accessories, look carefully at the accessory's packaging and at the accessory itself. Certified third-party accessories have the MFi badge on their packaging:

 

Some accessories might have a previous version of the MFi badge:

 

An Apple Lightning to USB cable has "Designed by Apple in California" and either "Assembled in China," "Assembled in Vietnam," or "Indústria Brasileira" on the cable about seven inches from the USB connector. You'll see a 12-digit serial number at the end of this text.

A certified, third-party Lightning to USB cable usually has company branding on the Lightning-connector end.


Identify counterfeit or uncertified Lightning connector accessories ...



device not supported?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.