Cannot remove stolen credit card from iTunes. Cannot add new card until I validate old card but cant. Its not valid

1) Get message from apple about billing problem

2) I update new detail on AppleID - no problem

3) I have 1 card on iTunes. I was stolen. I cannot remove it since Apple requires 1 card on file. Family Sharing

4) I’m prevented from adding new card until I validate old card - which fails cos its not valid

Loop

Or how does someone with one credit card on iTunes which must be replaced with new card since old one was stolen?

Thanks

Posted on Aug 14, 2019 10:32 PM

Top-ranking reply

King_Penguin

Level 10

334,324 points

Posted on Aug 14, 2019 10:51 PM

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage

If that also doesn't work contact iTunes Support and see if they can help you do it : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Cannot remove stolen credit card from iTunes. Cannot add new card until I validate old card but cant. Its not valid

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