Apple Iphone

My phone is asking me for activation lock but I don’t remember my Apple ID and my password

Posted on Aug 14, 2019 11:37 PM

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Posted on Aug 14, 2019 11:45 PM

Have you tried : If you forgot your Apple ID - Apple Support ?


Or, and if you bought the phone new (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

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Question marked as Top-ranking reply

Aug 14, 2019 11:45 PM in response to stephany32

Have you tried : If you forgot your Apple ID - Apple Support ?


Or, and if you bought the phone new (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

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