ashlyn0324 Author

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I have an iPad that my children has disabled. The screens tells me the iPad is disabled and to connect it to iTunes. When I connected the iPad to iTunes, I received a message that said, iTunes is not able to connect to the iPad because it is locked and the passcode has to be used. I am not able to enter the passcode so what should/can I do?

iPad (4th gen) Wi-Fi

Posted on Aug 15, 2019 6:44 PM

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Posted on Aug 15, 2019 6:55 PM

You need to follow the directions in this link to erase the iPad using iTunes: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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Aug 15, 2019 6:55 PM in response to ashlyn0324

You need to follow the directions in this link to erase the iPad using iTunes: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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