apple music

I upgraded my device, since i have a family sharing apple music plan, looks like i can't login to my new device. its asking me to sign up, there is no sign in option where you can start using ur existing account. please help

iPhone X

Posted on Aug 16, 2019 6:27 AM

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Question marked as Top-ranking reply

Posted on Aug 16, 2019 8:18 AM

You will have to register the new phone with the same Apple ID as the previous. That account is also used for Apple Music, and the Music app should detect that.

Is the new phone unused? If not, then restore it to factory settings first, so you can start with a clean slate.


If you created a new Apple ID for the new device, than that was unfortunate, and I recommend that you sign out for the iTunes & App Store and for iCloud. Then sign in with the previous/correct Apple ID, as is known for the Family Sharing plan.

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Question marked as Top-ranking reply

Aug 16, 2019 8:18 AM in response to abdullah_aky

You will have to register the new phone with the same Apple ID as the previous. That account is also used for Apple Music, and the Music app should detect that.

Is the new phone unused? If not, then restore it to factory settings first, so you can start with a clean slate.


If you created a new Apple ID for the new device, than that was unfortunate, and I recommend that you sign out for the iTunes & App Store and for iCloud. Then sign in with the previous/correct Apple ID, as is known for the Family Sharing plan.

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