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Apple Music app speed

Does anyone know why the Apple music app is extremely slow? It's extremely slow at opening and searching for and playing songs and is really affecting the user experience. Especially compared to the iPhone app. Does anyone know any ways to improve the user experience? I've tried everything already and it's definitely not my phone or internet connection.

Posted on Aug 18, 2019 3:08 AM

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Question marked as Top-ranking reply

Posted on Aug 19, 2019 9:37 AM

Greetings Joshua2635,


Thanks for visiting the Apple Support Communities! I understand you're encountering issues using Apple Music on your Android device, as you mentioned the application is slow when searching and playing songs.


I suggest ensuring you have the latest version of the Apple Music app on your device. Additionally I suggest restarting the app:


  1. From the Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to Apps, then tap it.
  4. Tap Apple Music.
  5. Tap Force Stop.
  6. Return to the Home screen or the application list, and reopen Apple Music.


If the issue persists, let's have you clear the app cache:


  1. From the Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to Apps, then tap it.
  4. Tap Apple Music.
  5. Tap Storage, then tap Clear Cache.
  6. Return to the Home screen or the application list, and reopen Apple Music.


Let me know how it goes from here.


Kind regards.

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Question marked as Top-ranking reply

Aug 19, 2019 9:37 AM in response to Joshua2635

Greetings Joshua2635,


Thanks for visiting the Apple Support Communities! I understand you're encountering issues using Apple Music on your Android device, as you mentioned the application is slow when searching and playing songs.


I suggest ensuring you have the latest version of the Apple Music app on your device. Additionally I suggest restarting the app:


  1. From the Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to Apps, then tap it.
  4. Tap Apple Music.
  5. Tap Force Stop.
  6. Return to the Home screen or the application list, and reopen Apple Music.


If the issue persists, let's have you clear the app cache:


  1. From the Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to Apps, then tap it.
  4. Tap Apple Music.
  5. Tap Storage, then tap Clear Cache.
  6. Return to the Home screen or the application list, and reopen Apple Music.


Let me know how it goes from here.


Kind regards.

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Apple Music app speed

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