Cannot login into iPhone

Hi! My mom gave me her old iPhone 6 and it’s locked to her Apple ID, she cannot remember it... she owns and iPhone X now. How may I unlock the 6 so I can use it? Thanks in advance!




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iPhone 6 Plus

Posted on Aug 18, 2019 4:24 AM

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Posted on Aug 18, 2019 4:27 AM

Has she tried : If you forgot your Apple ID - Apple Support ?


Or, and if she bought the iPad new (i.e. it’s not second-hand), she could you could try going to an Apple Store (she should make a Genius Bar appointment if she does) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

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Question marked as Top-ranking reply

Aug 18, 2019 4:27 AM in response to valerychka

Has she tried : If you forgot your Apple ID - Apple Support ?


Or, and if she bought the iPad new (i.e. it’s not second-hand), she could you could try going to an Apple Store (she should make a Genius Bar appointment if she does) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

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Cannot login into iPhone

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