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Disabled iPad with passcode

Hi, I have an iPad mini which has been disabled. Screen says connect to iTunes. When I do connect to iTunes, I receive an error noting itunes could not connect....becuase it is locked with a passcode. I tried restarting in recovery mode, but receive the same message. Any help on how to get past this?

iPad mini Wi-Fi

Posted on Aug 19, 2019 9:25 AM

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Posted on Aug 19, 2019 10:45 AM

Hello,


Please refer to the following Apple Support documents.


If you can’t update or restore your iPad

If you forgot your passcode or your iPad is disabled

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Disabled iPad with passcode

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