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unlocking device

hi! without a computer what’s the best way to use a locked iPad again? It came out in November 2018 I think. thanks!

iPad Air 2 Wi-Fi

Posted on Aug 19, 2019 8:59 AM

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Posted on Aug 19, 2019 9:05 AM

Locked how? If it's asking for a four or six digit passcode which you don't know, you will have to erase it:


If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support


If it's asking for an Apple ID you will have to enter the correct ID and password. If you bought it new, and the ID it's asking for is yours but you've forgotten it, go to https://iforgot.apple.com to retrieve the ID and reset the password. See also If you forgot your Apple ID - Apple Support


Failing that, take the device, the original purchase documents, and some ID to an actual Apple Store (make an appointment) and ask if they can unlock it.


If you bought it used this process isn't available, and only the person who set the lock can unlock it.

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Question marked as Best reply

Aug 19, 2019 9:05 AM in response to itsnotbroken

Locked how? If it's asking for a four or six digit passcode which you don't know, you will have to erase it:


If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support


If it's asking for an Apple ID you will have to enter the correct ID and password. If you bought it new, and the ID it's asking for is yours but you've forgotten it, go to https://iforgot.apple.com to retrieve the ID and reset the password. See also If you forgot your Apple ID - Apple Support


Failing that, take the device, the original purchase documents, and some ID to an actual Apple Store (make an appointment) and ask if they can unlock it.


If you bought it used this process isn't available, and only the person who set the lock can unlock it.

Aug 19, 2019 9:06 AM in response to itsnotbroken

There's been discussion about this method recently. I don't know if we ever saw a final yes or no about whether or not it works. We just didn't want to lock our devices to test it. If you try it, report back if it works for you:


Use Find My iPhone app or computer web browser https://www.icloud.com/find login to erase disabled device and then restore the device from its backup. More at iCloud: Erase your device with Find My iPhone - https://support.apple.com/kb/ph2701?locale=en_US

unlocking device

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