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Mail signature box blank, unable to edit signatures

HI,


I've searched this issue, but none of the solutions seem to work. I am unable to edit signatures in Mail. It just pulls up a blank box that I cannot do anything with. (See attached.)

I'm running Mojave 10.14.6.


Thanks in advance,

Dolores


Posted on Aug 19, 2019 10:11 AM

Reply
3 replies

Aug 20, 2019 7:18 AM in response to DJCasting

Hello, DJCasting.


Thank you for using Apple Support Communities! I understand that you're unable to load or edit signatures on your Mac.


If you haven't already, try booting your Mac in Safe Mode. While in Safe Mode, test for this behavior: Use safe mode to isolate issues with your Mac - Apple Support


You can also try testing in a new user account, to see if the behavior persists: How to test an issue in another user account on your Mac - Apple Support


I look forward to hearing back from you with the results!

Aug 20, 2019 7:36 PM in response to Joseph_S.

Thank you for the reply, Joseph. I tried both of these options. In Safe Mode I have the same issue.


When I tested a new user account, I did NOT have the issue, however I'm at a loss as to how to correct it in my account. I went through the process of deleting the auto login items but that did not resolve the issue either.


My software is up to date. I have searched and fins many other people with this issue, but cannot find an instance where it was resolved.


Thank you,

Dolores



Mail signature box blank, unable to edit signatures

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