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User profile for user: bev251
bev251 Author
User level: Level 1
8 points

message able to receive but not send on mac

message was working perfectly and now able to receive messages but not send

iMac Line (2012 and Later)

Posted on Aug 19, 2019 11:05 AM

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User profile for user: jeremy_v
jeremy_v
User level: Community Specialist

Posted on Aug 20, 2019 11:07 AM

Hi bev251,


Thanks for the reply. On your Mac, click Messages > Preferences > iMessage, and try signing out from your Apple ID. Then, sign back in and test it out: Change iMessage preferences in Messages on Mac


If the issue persists, try booting into safe mode next and testing to see how it works. This helps to rule out certain software causes: Use safe mode to isolate issues with your Mac. Feel free to reply back with the results of testing in safe mode.


Take care.

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User profile for user: jeremy_v
jeremy_v
User level: Community Specialist

Aug 20, 2019 11:07 AM in response to bev251

Hi bev251,


Thanks for the reply. On your Mac, click Messages > Preferences > iMessage, and try signing out from your Apple ID. Then, sign back in and test it out: Change iMessage preferences in Messages on Mac


If the issue persists, try booting into safe mode next and testing to see how it works. This helps to rule out certain software causes: Use safe mode to isolate issues with your Mac. Feel free to reply back with the results of testing in safe mode.


Take care.

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User profile for user: Joseph_S.
Joseph_S.
User level: Community Specialist

Aug 20, 2019 7:11 AM in response to bev251

Hi bev251,


​Thank you for using the Apple Support Communities. I see you're not able to send messages on your Mac.


Can you provide some detail about what happens when you send a message? If you get an error, what does it say?


Is the issue happening when you send a message to an iMessage user, or does it only happen with non-iMessage users?


Which macOS version are you using under Apple menu () > About This Mac?


Does it help if you click Apple menu () > Restart and try sending a message as a test?


I hope this helps get you started. Have a great day.

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message able to receive but not send on mac

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